ANSWERS & CURIOSITIES
Frequently Asked Questions
Everything you need to know before visiting our studio, booking a workshop, or lighting your first Emberline candle.
VISITING EMBERLINE
Plan Your Visit
Our studio and shop welcome guests Thursday through Sunday. Find parking details, accessibility notes, and what to expect when you walk through our doors.
QUICK ANSWERS
Common Questions
Do you offer local pickup?
Yes — online orders can be picked up at our studio Thursdays through Sundays during open hours.
How long do your candles burn?
Our 8oz jars burn for roughly 45 hours; travel tins last around 25 hours with proper wick trimming.
Are your candles made with essential oils?
We use a blend of phthalate-free fragrance oils and select essential oils, chosen for a clean, lasting scent throw.
What is your return policy?
Unused candles in original packaging may be returned within 30 days for a full refund.
Can I cancel a class booking?
Cancellations made 48 hours in advance receive full credit toward a future session.
Do you take custom or wholesale orders?
Yes — reach out via our contact page for bulk orders, wedding favors, and custom pours.
BOOKING & SCHEDULING
Classes & Workshops
Small-group pours, private events, and seasonal sessions. Bring a friend, learn the craft, and leave with a candle of your own making.
STILL CURIOUS?
We're Happy to Help
Couldn't find your answer here? Reach out and a member of our studio team will get back to you within two business days.